Returns

Please return product in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

Damaged or defective items

If there is extensive damage to the carton upon delivery, contact a Customer Care Representative immediately at (219)230-7169. Please have your order number available when you call.

Credit

Product return instructions

1. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure credit.
2. Enclose the bottom perforated portion of the original packing slip with the product. Please keep the top portion for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product(s).
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise):

YogiPet All Natural Pet Products, Inc.
6828 Arizona Avenue
Hammond, Indiana 46323

Unable to locate your packing slip? E-mail us for a merchandise return form.

Please review this information before completing your return mailing:

• All return shipping charges must be prepaid. We cannot accept COD deliveries.
• It is recommended that you use UPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser.
• You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

To contact our Customer Care Department, please:

Phone us at 219-230-7169
E-mail us at customerservice@yogipet.com